It used to be a standing joke that whenever any government agency showed up at your
door to inspect, evaluate, or assist, they would always say that they were “here to
help.” Most of us being inspected took that statement with a serious grain of salt.
Surely there were important discoveries during those visits, particularly finding
maintenance gremlins in the inspection process, but far too many were either superficial
or conducted by well-meaning inspectors with little or no insight into our issues
and, more significantly, little experience in actual emergency medical services (EMS)
operations, challenges, and risks. Most of these visits did little to help us streamline
operations, improve safety, or add to maintenance efficiency. These visits were rarely
perceived by operators as real help and seemed even more baffling to hospitals or
programs.
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© 2006 Air Medical Journal Associates. Published by Elsevier Inc. All rights reserved.
